CME, CUE, Cisco Call Manager Express, Unity Express

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CME and CUE Tips & Tricks

Author: David Bombal
CCIE #11023, CCSI, CCDP, CCIP, CCNP, CCSP, CCVP

Enable Caller-ID

By default on Cisco Unity Express, when an outside caller leaves a voice mail, CUE will tell the person receiving the voice mail that the call was from an unknown caller.

To enable playing of caller ID information from incoming voice-mail messages, use the voicemail callerid command in Cisco Unity Express configuration mode. To disable caller ID playing, use the no form of this command. This was introduced in version 2.1

voicemail callerid

When receiving an incoming voice-mail message from an external caller, the system attempts to match the associated caller ID information with an entry in the local directory. If a match is not found and the system is configured to play caller ID information, the system plays the sender's telephone number in the message envelope when the recipient listens to that message. If the system is not configured to play caller ID information, the system plays "Unknown Caller" in the message envelope.

Example:

CUE#config t

CUE(config)#voicemail callerid

Creating non dialable MWI extensions

If a dialable extension number is used for MWI, it is possible for phone users to either accidentally or maliciously set MWI on or off on other users' phones.

If for instance the MWI On value is set to the following:

ephone-dn 1

number 9000....

MWI on

it is possible for anyone to dial 9000 followed by a four digit extension number. Thus for instance if 90001000 was dialed, the MWI on extension 1000 would be turned on.

To stop this behaviour, the following could be configured:

ephone-dn 1

number B9000....

MWI on

ephone-dn 2

number B9001....

MWI off

As the number B9000 and B9001 cannot be dialled from a standard Cisco telephone, this will stop users from setting MWI.

To set up CUE, do the following on the CUE aim/module:

         ccn application ciscomwiapplication
           parameter "strMWI_OFF_DN" "B9001"
           parameter "strMWI_ON_DN" "B9000"

This will stop users from maliciously setting on/off MWI.

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To your success,

David Bombal
Managing Director
Network Experts Limited
david@ConfigureTerminal.com