Exam & Course Information:

Exam Details:

          642-444 CIPT 4.1     
            OR
          642-445 CIPT 5.0

Course Details:

          Cisco IP Telephony Part 1 (CIPT1 4.1)
             AND
          Cisco IP Telephony Part 2 (CIPT2 4.1)

             OR

          Cisco IP Telephony Part 1 (CIPT1 5.0)
             AND
          Cisco IP Telephony Part 2 (CIPT2 5.0)

Books:

     Cisco CallManager Best Practices

     Troubleshooting Cisco IP Telephony

     Cisco Catalyst QOS: Quality of Service in Campus Networks

     Cisco Unity Deployment and Solutions Guide

     Cisco Unity Fundamentals

     Configuring CallManager and Unity: A Step-by-Step Guide

     Cisco IP Communications Express: CallManager Express with Cisco Unity Express

     Cisco CallManager Fundamentals

     Voice-Enabling the Data Network: H.323, MGCP, SIP, QoS, SLAs, and Security

     Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization

     Deploying Cisco Voice over IP Solutions

     Integrating Voice and Data Networks

     The Road to IP Telephony: How Cisco Systems Migrated from PBX to IP Telephony

     IP Telephony Unveiled: Understand how IP Telephony can change your business

URLS:

Design Calculators & References:

     SRND guides

     Cisco Power Calculator

     Cisco DSP Calculator

     Cisco Codec Calculator

     SAFE Security Guides

     Cisco Unified Communications System Product Comparison

     Traffic Analysis for Voice over IP (Erlang Models Explained)

DSPs:

     Cisco DSP Calculator

     High-Density Packet Voice Digital Signal Processor Modules (Details & pictures)

     Cisco Enhanced Conferencing and Transcoding for Voice Gateway Routers

     Cisco Codec Calculator

  Design:

     Cisco Call Manager Capacity Tool

     Cisco's steps to success for Cisco IP Telephony

     Cisco CallManager Compatibility Matrix

     Documentation Roadmap (All Versions of Call Manager)

     Data Sheets (All Versions of Call Manager)

     Cisco Unity Supported Platforms List

     SAFE Security Guides

     Steps To Success: IP Communications

     Cisco 7800 Series Media Convergence Servers

     IP Communications Applications Central

     THIRD-PARTY PLATFORM AGENTS RUNNING WITH CISCO CALLMANAGER

Interoperability

      Cisco Interoperability Portal

      Cisco CallManager and Cisco IOS Interoperability Guide

      Cisco Voice Gateway Router Interoperability with CallManager
 

CCM 5.X

     Cisco Unified Communications Manager Version 5.X

     Cisco Unified Communications IP Telephony Release 5.X Resources
 

CCM 6.X

     Cisco Unified Communications Manager Version 6.X

Engineering:

     IP Telephony Application Product Keys

     Cisco IP Telephony Operating System, SQL Server, Security Updates

     Upgrading a Cisco CallManager Cluster

Dial Plan:

     UK Numbering Plan for Cisco CallManager 3.3(4), 4.0(1), and Later

Security:

     CISCO CALLMANAGER 4.1 TCP AND UDP PORT USAGE

     Code Red II Emergency Disaster Recovery Procedures for an AVVID Network

Tips & Tricks

     Cisco CallManager: Understanding Direct-Inward-Dial (DID)

     Add Prefix to the Missed Call Number

     Checking SQL Server or MSDE Version and Service Pack Level 

     Recovering a SQLSvc Account password CCM 3.3 and later

     Recovering a SQLSvc Account password CCM 3.2 and earlier

     Cisco IP Telephony Operating System, SQL Server, Security Updates

     Creating Idle URL Using Graphics on Cisco IP Phone

     Active Directory and Cisco CallManager Integration Troubleshooting Guide

     Call Manager Support Page

     Changing the IP Address for Cisco CallManager

     CallManager DC Directory and Active Directory - Hide Users

     Good site for backgrounds & ring tones 

IP Phones:

     Custom Ring Tones for Call Manager

     7900 Series Cisco IP Phone Services Software Development Kit (SDK)

     Cisco IP Phones 

     Phone firmware 

     Download IP Phone Service XML Examples

     XML Services Troubleshooting 

    Developer Services Central Supported Products - XML 

Forums:

     IPT Networkers Telephony Forum

     Cisco Voice & Video Forum

EGW:

     Deploying and Operating Cisco EGW 2200 Applications

Phones:

     Cisco Phone E-Learning Tutorials